Returns & Refund Policy

At Maravinee, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Returns & Refund Policy below. 
Or Please contact our customer service team directly for assistance. We will reply within 48 hours on business days.


Email:service@maravinee.com


We will get back to you within 48 hours on business days. If you do not receive our reply, please check your spam or promotions folder, as our email may have been redirected there. Thank you for your patience and understanding.


  1. Return Eligibility
    You may request a return within 30 days of receiving your order.
    To be eligible for a return, items must meet the following conditions:
    ·Unworn and unused 
    ·Unwashed 
    ·Undamaged 
    ·Original tags attached 
    ·Returned in the original packaging 
    Items that do not meet these conditions may not be eligible for a refund.
  2.  Non-Returnable Items
    The following items cannot be returned or refunded:
    ·Earrings 
    ·Clearance or final sale items 
    ·Gift items and promotional gifts 
  3. How to Request a Return
    To initiate a return, please contact our Customer Support Team and provide:
    1.Your order number 
    2.A brief description of the issue 
    3.Photos of the item(s) if there is a quality-related problem 
    After review, we will provide either:
    ·A return authorization and return address, or 
    ·An alternative resolution if applicable 
    Please do not return products directly without authorization.
    Unauthorized returns may not be accepted.
  4. Return Shipping Costs
    Quality-Related Issues
    If the item is defective, damaged, incorrect, or has a verified quality issue, we will cover the return shipping cost.
    Non-Quality-Related Returns
    If the return is due to personal reasons, including but not limited to:
    ·Change of mind 
    ·Ordering the wrong item 
    ·Personal preference 
    ·Size selection error 
    The customer is responsible for the return shipping cost.
  5. Original Shipping Fees
    Quality-Related Issues
    For approved quality-related claims, a full refund will be issued, including the original shipping cost paid by the customer.
    Non-Quality-Related Returns
    For approved non-quality-related returns, the refund will be issued after deducting the original shipping cost and any applicable handling fees incurred by the return.
  6. Exchanges (Size & Color Changes)
    We support exchanges for size and color, subject to product availability.
    If the Error Is Our Responsibility
    Examples include:
    ·Wrong size sent 
    ·Wrong color sent 
    ·Wrong item received 
    We will cover all replacement and shipping costs.
    If the Exchange Is Requested by the Customer
    Examples include:
    ·Ordering the wrong size 
    ·Wanting a different color 
    We will provide a free replacement item, but the customer is responsible for all shipping costs associated with the exchange process.
  7. Damaged, Defective, or Incorrect Items
    If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
    Please provide:
    ·Photos of the damaged or defective item 
    ·Photos of the packaging (if applicable) 
    ·A description of the issue 
    Claims submitted after 14 days may not be eligible for compensation.
  8. Refund Process
    Once your returned item is received:
    1.The item will be inspected by our warehouse team. 
    2.We will review and approve the return request. 
    3.If approved, the refund will be issued to the original payment method used for the purchase. 
    You will receive an email notification once the refund has been processed.
  9. Refund Processing Time
    Warehouse Inspection
    ·3–5 business days after receiving the returned package 
    Refund Processing
    ·5–10 business days depending on your payment provider or financial institution 
    Please note that actual processing times may vary by bank, credit card issuer, PayPal, Klarna, or other payment providers.
  10. Refused Deliveries and Undeliverable Packages
    If a package is returned due to:
    ·Incorrect or incomplete shipping address 
    ·Failure to collect the package 
    ·Refusal of delivery 
    ·Failure to complete customs clearance requirements 
    Any costs incurred, including but not limited to:
    ·Original shipping charges 
    ·Return shipping charges 
    ·Customs duties or clearance fees 
    ·Storage fees 
    ·Carrier handling fees 
    will be deducted from the refund amount.
  11. Contact Us
    If you have any questions regarding returns, refunds, or exchanges, please contact our Customer Support Team.
    Email: service@maravinee.com
    We are always happy to assist you and will do our best to resolve any issues as quickly as possible.

Important Notice
By placing an order on our website, you acknowledge and agree to the terms outlined in this Returns & Refund Policy. We reserve the right to deny returns or refunds that do not comply with the conditions stated above.